I asked them to repair the refrigerator kelvinator. The engineer revealed it and determined the pieces that he would change, and the costs would be above 5,000 pounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . He changed the pieces....and two weeks later I traveled, and when I came back, I found the motor working, and unfortunately, they did not respond to their requests, and the engineer himself came again and said the welding is a jaw and another weld. In order for the refrigerator to work for two weeks during my stay in Egypt, when I return, I repeat the same story.In short, an incorrect diagnosis with the withdrawal of money and salvation. I tried to talk to the manager, but unfortunately one of the customer service is the one who called me and said we will change a new piece and they are working to reduce the amount that I paid and the engineer came and said we meat the piece and did not change it........ to whom.. Read this experience1_ They have good and respectful customer service2_ an incompetent engineer3_ A manager does not want to hear and does not know what is going on