user
Happy Vision CFC
New Cairo 1, Cairo Governorate, Egypt
Appearance

Comments
Ah
Review №1

I was looking for a reading a hanging neck glass without a magnet. I was contacted by A lady (Alaa). She was extremely helpful and provided me with photos of all available models. As promised by her the chosen ones were send to their branch in CFC on time. The gentleman in the branch Mahmoud Ismail was also very helpful. He informed me that that the invoice will be sent online, which I received moments after I left the shop.Thanks you all for your efforts. It’s a good online service that I can repeat again with them.

Za
Review №2

I went there to have three glasses made for my family, specifically for my kids. We were greeted by a lady, who made the glasses order as per the specifications, which we made very clear and was written down on the order that it should be compact lenses (since it has a large power on it), so the weight would not bother my child on his face. When the order came through, and we went to pick up the glasses, we found out that they where made with normal thickness, and of corse we said that this is not what we have ordered, but the lady and one of her colleagues said that this is the compact type of lenses we have ordered and I should not be worried. Of corse, I believed them since the power was already increased by the doctor compared to the older prescription.Anyways, exactly less than 24 hours the lenses came out of the frame because they were too thick for the frame to handle. So I went back to the store and asked the man, who was behind the counter, if this is the correct prescription that we have ordered because something does not feel right.He checked the glasses on the device in front of him and compared it to the doctors prescription, and then silently went and talked for a few minutes with the lady who made the order in the first place. Apparently, the prescription that were made are wrong!And when he asked the lady who made the order, she immediately went on the defensive side by saying that we are the one who made the mistake and did not specify what we have wanted correctly.The man at the counter immediately to took charge of the situation and calmed his colleague down and us too. He explained that we are correct, that this is the fault of the shop and the lab as well, and he made a new order for even a bit more expensive type of lenses, which was much thinner and had the correct power compared to the previous one, and free of charge!The man behind the counter is Mr. Mahmoud Ismail, who even helped us later find spare parts for the nano frames that we previously owned. He showed us a really professional way of dealing with conflicts and making sure that he retains loyal customers. I highly appreciate the level of services he provided us with!

Ze
Review №3

Our experience was wonderful, the store is clean and has a great selection and the staff is AMAZING. Mr. Tamer Abdullah sat with and talked through all our options in an extremely respectful and honest manner. he was patient and respectful. He cleaned our glasses and offered us water and gave us exactly what we wanted as we threw our picky requests his way.Over all an amazing salesman, a great man, a great store, a lovely open comforting experience with great service!!!

Ru
Review №4

I really loved their genouros behavior and their understanding of my situation .Moreover I was surprised by their fast service and their cooperation until the last minute, although it was my first time to deal with them but I really liked their work and I would definitely recommend them if you need professional and excellent experience.

Ya
Review №5

A very helpful and comfortable service , they helped me a lot to choose what’s suitable for me and where very patient and honest with me and what’s best , definitely will but again from them , totally recommend this place

Se
Review №6

Great place with extremely helpful stuff especially Nady. They also have different ways of payments including installments

Ka
Review №7

The sales personnel, I met throughout my several visits are always quite experienced and are giving honest feedback, when asked.Despite looking good and well dressed, not some abused suite or labeled uniform. They actually seemed, and behaved, as if it was their private business, not just a clerk in a salesman position.The made me glasses on a frame I had from somewhere else, and they did not even try to sell me a new frame. I got lots of useful advice, and suggestions for free.I personally felt comfortable to ask everything I needed to know, and am very pleased for not being pushed to buy a different and expensive frame.

Mo
Review №8

Sales staff are professional and very honest

Ay
Review №9

Extremely happy with the service ! Great help and assistance extended by Tamer Abdallah

Al
Review №10

Lovely collection... thanks to seller Mahmoud Ismail

Ah
Review №11

Super professional and helpful staff. Great collection with various price ranges. Very pleasant experience overall.

Em
Review №12

Thank you for your lovely service and quality

As
Review №13

Very friendly and helpful staff, gave good recommendations. Glasses were ready ahead of schedule. Over all pleasant and professional.

No
Review №14

Very helpful staff and good offers

Ma
Review №15

Very friendly and professional stuff. I had a very pleasant experience and definitely will come back for more glasses :)) thank you!

Ma
Review №16

Sales Representative was very helpful and the branch has a great collection of sunglasses

Di
Review №17

Availability of unique collections is the top of the list. Besides the helpfulness of the sales team.

Mu
Review №18

Excellent customer service and price within range

Zy
Review №19

Professional, good and fast service in both lenses and frames

Ka
Review №20

They have a unique collection of brands that I didnt find in other optics stores.

Me
Review №21

Friendly staff and great offers.

Ga
Review №22

Excellent service

mo
Review №23

The company is the top of respect and commitment by 100%, and its employees are the top of ethics and commitment

Ma
Review №24

I would like to write a review about my experience with the Cairo Festival City branch.... In fact, the branch is in the utmost cleanliness and order. The young people in charge of it are very polite, respectful and cooperative. My experience was special, especially that the glasses I requested were of very special specifications and according to a difficult vision detection in addition to the appearance of Some problems I had during the implementation, which resulted in me repeating them again..... Here I would like to express my thanks and gratitude to Professor / Mahmoud Abu Al-Enein - Branch Manager - Ali for his good cooperation and welcome in dealing with the case and with me personally with the utmost respect, calmness and professionalism without burdening me with any burden or Ziadeh,,,,, I repeat my thanks and respect to his person, as he is an honorable example of a respectable management and a company that I am proud and happy to deal with.

Mo
Review №25

One of the most respected companies specializing in the field of optics and truth. They have staff at the highest level from a professional point of view. They advise you what suits your level of vision and appearance with all conscience and professionalism.I seriously recommend it to anyone who thinks about buying a medical or solar freshness

Ho
Review №26

My experience with Happy Vision Cairo Festival was more than wonderful, in fact, the staff are all better than some, especially Mr. Tamer, he was very keen on being happy with the freshness and size and also punctuality, and he was very keen to satisfy the customerThank you very much, Mr. Tamer

Re
Review №27

I had a big problem with buying online and the service provided to try the glasses for free at home, and the shipping company, and many problems and I made such complaints to no avail 😥Until my teacher Alaa took care of the topic ❤️ and helped me choose such glasses and deliver them home through a specialist, Mr. Tamer, who delivered the needs and made lenses and brought me home 🙏🏻Thank you for your cooperation and interest ☺️

Am
Review №28

The best place to buy from you and the best branch of Cairo Festival. Professionals and Mrs. Asmaa helped me very much in choosing freshness. The prices are reasonable and of course the brands.

ka
Review №29

The best branch and the best service seriously, and a thousand special thanks to the respected professor Mahmoud Ismail

ha
Review №30

No professionalism is done at all. One of the most wasteful stores of time and effort and, consequently, money, they only seek to make money in any form, even if it is at the expense of the customer, I do not advise at all to deal with them....

Ra
Review №31

It is important and strong when you buy a product that it is a strong brand and the strength of the brand has many factors, the most important of which are two points- The quality of his productAfter-sales service, represented by the agent of this brandCarrera is one of the few international brands that is interested in this segment; Chic fresheners, different shapes, high-quality materials and a medium price,In addition to a respected agent, here I would like to tell about my problem and how to solve it with the utmost professionalism.My freshness had a problem with the lens and chamfer and it was in the warranty period, but we were in the home isolation period and days when life was not completely stopped, which prevented me from returning to them with freshness, and after a while, when my circumstances allowed, I could go to the branch I bought from at CFC, but it was a month after the end of a period Guarantee, but the truth is that people were very cooperative, especially the branch manager, A / Abdel Rahman Sobhi, and understood my problem and its circumstances and did everything in his power to solve it. Indeed, after the freshness was delivered within 3 days, they contacted me so that I could receive freshness with new lenses.And the cramps are as good as new.Thank you / Abdul Rahman Subhi Ali for his troubleWe thank Happy Vision for its outstanding after-sales service and its customer care ميل

ah
Review №32

A wonderful treatment, especially a. Ayman, Cairo Festival branch, very professional

Mo
Review №33

Classy treatmentGreat support from Professor Mahmoud Ismail

ad
Review №34

A respectable place in terms of types, prices and excellent service

He
Review №35

Excellent customer service, a very respectable guarantee, and people with good taste in dealing and a strong assortment of the best materials, eyeglasses and sunglasses

Al
Review №36

Very respectable people, great after-sales offers, very respectable people

Mo
Review №37

Very good experience and great staff

Ah
Review №38

The best service, the best staff ever, and fast execution

ay
Review №39

Very respectful people

Kh
Review №40

Excellent service!

Information
7 Photos
40 Comments
4.8 Rating
  • Address:New Cairo 1, Cairo Governorate, Egypt
  • Site:http://hvoptics.com/
  • Phone:+20 109 997 4956
Categories
  • Sunglasses store
  • Childrens store
  • Contact lenses supplier
  • Fashion accessories store
  • Optician
Working hours
  • Monday:9AM–10PM
  • Tuesday:9AM–10PM
  • Wednesday:9AM–10PM
  • Thursday:9AM–11PM
  • Friday:9AM–11PM
  • Saturday:9AM–10PM
  • Sunday:9AM–10PM
Similar organizations
  • Comfy MoMDar Misr Al Andalos compound, New Cairo 1, Cairo Governorate 11865, Egypt