Worst online shopping experience ever. I made 4 separate orders 3 out of them had problems all relating to the seller. They deal with sellers who scam you. First two orders the items were out of stock from the seller and they found out that days after the expected delivery time. My last and final order of them was an iPhone 6s which I bought with a sellers warranty yet after only one month of use the mobile started having problems like the touch screen would glitch and the phone wont charge properly and when I tried contacting the seller from the information on the warranty paper their numbers were out of order and when I visited their address the doorman of the building told me there was no such company and that many before me came looking for them, AKA they are a scam. It took Souq a month and half to return the item after calling them over 6 times, and to this day I havent been refunded my 9K LE back.Bottom line is dont buy anything from this terrible service if you dont want to get ripped off.

As a seller this is a nightmare, bad interface and items get rejected as prohibited or not allowed in the country while it’s already offered on the site, sometimes the guy from management rejects on his own with no rule to followAnd the landline for help, expect to wait 30 minutes before someone answer you and end up waiting couple of days to resolve your problem and that if they solve it at all , sometimes you have to call 3 times and on each time wait 30 minutes, that if they didn’t hang the system on you.And support by email is none existentI feel no one is spending effort to work in there.Not to mention they review for listings items delaysAnd i will escalate this to international amazon about the way they handle it in egypt.

Worst experience ever! I waited 4 days for the delivery, never got the product in the end. 2 times the delivery guy showed up outside of the scheduled time frame. even after scheduling a very tight slot via phone as a last effort - 9-10am - i get a phone call at 3pm, and someone wants to reschedule, again. the amount of communication needed (for nothing, in the end) exceeds the item by far. what a waste of my life time.

Horrible customer support, I would not recommend them to anyone unless youre sure of the product youre getting.

Customer service are the worst. Nothing but a bunch of slackers who promise you everything and do nothing.And if anyone of the management is caring enough and seeing those reviews, please check pending tickets opened by your CS reps on your CRM system and you’ll know what I’m talking about. Especially your CS reps named Donia, Mark and Soliman.I have been shopping through souq for years now but I’m disappointed that today it had to come to this point.

We have used this service 3 times, each time was worse than before.The first time they got the delivery date wrong, by like 4 days.The second time they were out of stock of most likely of the order, and they found out about that the day it was supposed to be delivered. They called to apologize, and gave me 50LE in credit.The third (and final) time - there was a technical problem, and the order was never processed - HOWEVER, THE MONEY WAS CHARGED FROM THE CREDIT CARD! It’s really quite rediculous. We asked them to return the money and forget about it.. they also had the audacity to ask us to resubmit the order! LolTry to use any other service if you’re not looking for a headache

The best place U work in it

Theyre awful. Ordered an AC system. Took 2 weeks to get here (after they needed 1 day). Took 60 days for them to get installers down to actually install the thing. Called nearly everyday. Go somewhere else

Contain many of bad markets didnt try all of them but i refund all i bought from them cuz of poor quality

BIG SCAM EVER!!!! I bought a BRANDED Google Chromecast 2 through Souq, I trusted them as it displays Amazon Company. Once I received the shipment I discovered that its only a Google Chromecast 2 on the poor quality box and what I specifically didnt want a Chinese Junk called WECAST!!!!!!. Plus it cost me as much money as an authentic GCAST 2. Then I email them, and out of a sudden the easy contactable customer service desk becomes dumb and they send me an automated email asking me to spend more money on those rip off by calling their hotline. Automated message ready as Souq might be expecting it. Dont buy through Souq, dont get ripped off!!!!

Very bad customer serviceReturns take more than 3 weeksEdit :This is just the first time I face this mistakeOtherwise its a great company

Ive been trying to return an item for 1 months they are a failure. Never shopping there again. Amazon bought the wrong local company.

Good online shop, but they must choose well among sellers because there are sellers who do not have honesty. there are sellers who say their products are new and that have been used before.

Wonderful place to shop online and they are very good and they have a very good customer service and very specific time for delivery their products and there alot of things for free shippingThey are a great online shopping

Very satisfied with this experience. Made 2 orders, both came in time, 1 even before the designated time. Amazon in Egypt!!

This is a great online amazon company but it has delivery problems

Very bad experience in delivery & sending wrong items

Worst online shop ever and worst customer service, Jumia and Noon much better!!

There is a very helpful place for online shopping

Now they have very low quality products and its not as mentioned in the description, moreover the delivered a LED light for me in cheep pen box and I really dont have words to describe such product

Biggest online shopping site in middle East.

One of the best online shopping in Egypt where you can find a large variety of products with good prices and massive discounts.

Worst online company I bought 2 items non of them were working

Good place but no seller support

Very bad delivery, after 6 days of waiting the order rejected because of he cant arrive to my home without calling me to ask about address very bad experience

They never return their goods if you buy it keep it for ever

Worst Service ever.. They Took My money, Never received the order nor Gave Me My Money Back

Best egyptian Internet site for shopping...

Great but sometimes they got some problems and sometimes the services are bad

Great company, easy to find the Building and people are friendly.

Amazon is the best ..

Its a really good and hostalk place, its a business company

Overall good, just take care of nonfulfullied products

You can buy anything from them. I also use it to compare prices and stay updated on the market.

Very easy to use and great app.

Very good professional employees

Very good placeIn an excellent location

They are fast and efficient

Best online shopping portal in Egypt and the region as well

This place is amazing great people and clean facilities.

Very bad support

Great 💪

Guest parking area is not close to all buildings

One of the best online shopping apps

Worst customer service ever!

Cozy

Good company and friendly people

Dont buy anything from them on line

Not bad

Good shipping

😟

Best return policy

Best e commerce in egypt

They are good at what are they doing

Has no liability on sellers ?

Amazing place i love it a lot

Bad run for your life

Not bad

Great co

It was a bad company

Very Good

Best online prices

Its nice

My comfort zone ❤

Help fall

Amazing work environment

Im retailer there

Good

Good place

Very helpful site

I dont love it

Great experiences

One of amazon company

Great company

One of the best website

Good

Good offers

Good

The best community

I love souq

Very good place

Good

Reasonable prices

Helpful

Excellent

Good

The place to buy from

Nice

Good

Fast and trustworthy

Excellent

YOU ARE THE WORST

Excellent business

Good

Fantastic

B+

Buy with Care

Bad

I dont know

😍😍