Good hotel, acceptable rooms, but the staff were great. They helped out a lot for my wife who wasnt feeling well. Breakfast is awesome with great staff. We actually walked out of a different Cairo hotel earlier in the day because the staff was not pleasant or accommodating. Completely different attitude here.
They need better customer service. We had an issue with our booking and they werent clear about what was going on, we waited an hour to get a room, after having booked online two weeks before arrival. Its understandable that it may not have been their fault but they needed to better communicate what was going on, as we were sitting in the lobby with four children.
I stayed in this hotel for about 7 days. The 5 stars are not for the rooms or complex but for the breakfast staff. Especially misses Ola Mohamed who every morning greeted us with the warmest smile. As soon as I entered the breakfast area she would have my coffee ready just the way I liked it. She remebered all our wants and needs and catered to it with grace. Her heart warming personality made our mornings.
We were quite annoyed by the fact that two out of three rooms we booked were just available a fair bit after 4 pm ( official check in is at 3 ) and that after we got told our rooms will be done at 1. There was a huge chaos in the reception with hundreds of people running around with no one even wearing a mask. The hotel is not worth the money, you can get a better and calmer one for the money you spend for this one.
Excellent hotel, very friendly, professional, and prompt staff.very clean rooms, very delicious food.Panoramic view along the Nile River, one can see Pyramids from higher floors.You simply smell history and legacy of Egyptian Civilization from Ramses Hilton.
The hotel is in a very good location in the middle of everything for a tourist. The check in process needs more speed maybe by dedicating a person for the online check in. The valet parking also needs focus. Coming to the rooms. I was unlucky to get a room towards the constitution site which will be an ugly view with dust and noise but thanks to the team cooperation they changed to a smaller one but better furniture and view. The elevators are terrifying so old and not robust or at least you feel that.
The most beautiful hotel to spend your days in Egypt if you are a tourist, The highest quality, rooms are full of all your needs with high quality , high quality service, Clean and beautiful rooms , normal prices, the most beautiful view if you booked in the last ten floors where you can look at the whole city of the most beautiful skyscraper in Cairo... I hope you to spend a wonderful time in Egypt, dear tourist...And finally let me know what you think?!!
This is my first stay at this hotel. I will definitely stay there again and again. The hotel is very clean, staff is very courteous, they let you feel special and they appreciate you. Breakfast is amazing , as well as the breakfast dining room staff. They go the extra mile to ensure that you are happy and enjoying your stay. The hotel is very central, so you are close to everything. The view of the nile, Tahrir square and Cairo from the hotel in amazing. Highly recommended.
The hotel is good. Only problem is it is located on a multitiered roundabout including about four flyovers. It is difficult to leave the hotel on foot. Many vehicles to dodge. People with mobility issues should not stay here else you are trapped inside the hotel. Otherwise, good.
Great place to stay, very convenient for moving around the city and take a good vibe of Cairos rythm. The view is absolutely amazing, the personnel is very kind and helpful and the restaurants inside the hotel offer many different types of food and tastes. You have to try the fish, the local beer and the wine 🍷- The roof garden restaurant OPIUM is a must! There is a bank that you can exchange money that is open 24/7. And the safety is in a very high level.
Thank you Ramses Hilton Team my stay was great I enjoyed my anniversary, Ill visit your Hotel every year same time as We cant forget our memories you did for us. Thank You for all team member, HK did very nice decoration
Absolutely avoid! We checked in so late at 11 pm and the room is horrible very UNCLEAN & the bathroom literally stinks like a public toilet! The whole room smells of smoke and despite calling several times to change the room, they just keep saying we will call back! It’s already midnight, we are tired and horrible service! Don’t waste your money on this dirty ugly place. Rather book an airbnb! This is so bad in all ways!
Stayed 4 nights and I agree with all the ones saying this hotel is far from being a 5 stars hotel. The fact that is an old building doesn’t mean the hotel have to give the feel of being old and abandoned. Everything is dark, the room are dated, stains everywhere, things broken, lights not working, noisy AC plus They don’t have outlets to connect your devices, etc.Front desk is another disappointing point in this hotel, from the check-in it doesn’t feel a good costumer service, they get upset is you ask question and everything is so fast pace. They omit basic hotel information like telling you where to have breakfast and schedules. It’s also inexistent, tried call them from the room several time, never answered.
Worst experience ever here at this hotel. Called earlier this morning to make a reservation for two rooms and by the time I was here to check in they started adding extra charges to one of the rooms just because my friend is not an Egyptian while the two rooms were booked by two Egyptians which was not told to us when we did the reservation over the phone.They also asked for 400 Egyptian pounds as an insurance for each room which was also not mentioned plus they asked me to pay for a car parking which is a 7 minute walk outside the hotel premises again for an extra cost while I’m already a guest at the hotel. Manager was so rude and not cooperative at all and did not want to help us with anything.Then we checked the rooms that was suppose to have a nile view and one of them turned out to have an awful view with just a partial view of the Nile.The rooms are not as they show in the pictures. Over all I would give this experience a zero rating. Will never come back here or recommend this place to anybody.
I have never seen anything like this from Hilton. Firstly, their lobby is completely dysfunctional. Only one of their elevators worked and they have over 30 floors. When we arrived, we were told that our room was no longer available. We received no notice of this after traveling for over 48 hours to get here. The two women who worked at the lounge consistently ignored our wishes of receiving a king bedroom. Instead they insisted we get a twin room that was almost $100 more a night than our original booking. Outside of ignoring our wishes due to their discriminatory behavior, they just had poor customer service and were extremely rude.Aside from all of this, I’m not sure how this is considered anywhere near a 4 or 5 star hotel. With the elevators broken, we had to take the steps from the 29TH FLOOR. Going down the steps, there were cigarette buds EVERYWHERE. The people working at the reception desks and valet desks were wearing no masks whatsoever. If you are looking for luxury or anything remotely nice, take your money and dignity elsewhere.
The room was good, thought we were in the last floor and was a bit cold (the heater didn’t work).The worst part was the first night we ordered some food to eat in the room ant it took one hour and a half to arrive, even more it was absolutely cold. Before arriving, we called them several times to cancel the order but ir was impossible. Before the checkout we communicate our complaint but they didn’t do anything… not normal in a 5 stars hotel!!!
Great hotel in centre of Cairo and ticks the right boxes - clean, fast WiFi, helpful staff, plenty of breakfast choice, good rooms, restaurant choice. Check-in can be a little busy and you may have to wait for the lifts at busy periods, however the rooms are in a different world from the hectic streets just a few m away..
- Reception and guest services are terrible since checkin. 2-3 employees to attend 50 people or more- Asked for non smoking room, they put me on smoking. Waited 40 min at reception to hear they wouldn’t change me to another- Room is big, but looks more like a scene out of Saw 5. Check photos- There is no menu of room service on the room. You have to call, ask for the menu, wait 35min and then they bring the paper menu to you- After you order, food arrives fast but wrong.- Only half elevators work, so prepare yourself to fight for a place in the one elevator that comes in!- You need to enter internet credentials every time you open your phone- refrigerator does not work- Needless to say that they do not reinforce mask usage, with low number of sanitizer pointsOne good thing: BREAKFAST is awesome.
The good: the lobby is nice and the food we’ve tried on-site has been deliciousThe bad: this hotel is TIRED. The bathroom is not modern and has old mildew along the shower. The hotel hallways smell like smoke. Luckily our room only mildly smells like smoke, but as a non smoker it’s still too much. You have no control over the room temperature.The completely unacceptable: being only on the 6th floor in Cairo there is a constant sound of beeping horns from the street. Constant. Even when we went to bed at 10:30. So my husband and I put on my phones white noise app to the sound of an oscillating fan to cover that noise. At 4:50am I unapologetically received a call from the front desk. Apparently someone was walking by (??) and heard the noise and they assumed that we had forgotten to turn off the water and the man wanted me to get up and check. So now here I am writing a review instead of sleeping in after a long day of travel. The sound is nothing like running water - and now I know the walls are paper thin and people can hear my soft white noise from the hallway….Do yourself a favor and do not stay here.
Good hotel that is under the Hilton brand located in the heart of Cairo overlooking the Nile River. Rooms are in need of refurbishment but if youre looking for a good location this is a good choice. Prices are high for what it has to offer regards services, amenities and quality of furnishings so worth hunting around for similar location hotels.
I booked a Deluxe room and was upgraded to an Executive room with my Hilton gold membership. The service has been absolutely fantastic. When I checked in on the executive floor I asked to see a couple of the rooms before deciding which one we wanted for our stay and Fatima was super accommodating and did everything to please us. The room itself was one of the renovated rooms. I understand that rooms on the 25th and 26th floor are renovated (25th is a smoking floor). The Deluxe room is spacious and the view of the Nile and the city is incredible. The way the Nile view rooms are arranged means the sun shines through the patio doors in the afternoon and evening and its really pleasant to sit there on the sofa and soak in the evening sun. Breakfast is a little above average, but nothing amazing. The egg chef gets a special call out. The only down side is the lobby is too small for the size of the hotel and the lifts are a little old and loud, but these dont take away from the overall experience. We will definitely be staying here again the next time we are in Cairo.
The hotel overall is good, not wow just good.Staff was Excellent 4/5Food was ok 3/5Parking was awful 1/5I they dont have a parking in the hotel itself you have to park in the mall, also its very expensive.The place was crowded as if there is no corona most of people werent wearing masks, however 90% of the staff was wearing masks.
Great service as always! As a Hilton member, we usually stay and enjoy our time at the Hilton hotels! Keep the good work up! Thank you Hilton, and Ramses Hilton staff!
We at first got a very okay, not worth it for the price room, but a helpful staff upgraded us to a very great room. It was clean, and big. The breakfast was AMAZING! The staff was so kind and friendly. And it was close to stores for snacks, and resturants where only a 7 minute walk away.
Who is giving this hotel a 5 star reviews? Stayed there for 2 weeks and was one of the worst customer service ever.:: not front desk, front desk is good. All other employees were A**. Go to four seasons hotel..: the classiest hotel in Egypt and much cheaper and cleaner.
The staff at the Ramses Hilton are among the best we have ever encountered. Not just one or two of them, but every one of them that we interacted with went above and beyond to make us feel welcome. Sammy (Concierge) is awesome. I would highly recommend this property for the service alone.
The staff were very cooperative to the best. I reserved a king guest room with city view. Although I reserved the room with 1 bed, the only available on site was twin bed which I rejected.The receiptionist was so sweet to upgrade my room for free reflecting the respectful policy of the hotel in such an incident.It was all good except, I had to ask for a bath robe since it wasnt there, the balcony lock was stuck and was unable to open it 😅. I ignored this issue since it was just a single night.In general, the atmosphere was favorable. I would reserve it again but may never skip any issue in the future ☺️
The room was dirty! There were hair everywhere, especially the bathroom, it looked like it has never been cleaned after previous guest. And many things were missing, like there were no toothbrushes, slippers, the things youd expect to have at a good hotel. Oh and no hairdryer. After complaining they cleaned it and put the missing stuff but I dont think I have to call and ask for stuff which is supposed to be there. Staff was amazing tho, always ready to help.
Outstanding hotel. Looking for something good to eat that is close and inexpensive? Go across the street to the mall. On the main floor there is a restaurant that we stopped at. They had a fajita pizza we loved. When we returned to the Ramses Hotel 4 days later, we went back and got another pizza. YUM!
Nice hotel, friendly staff, however they were stressed cant see their smile.Silvia Samir, Guest relations supervisor was very fast for check in, however she didnt had any space to talk.Ahmed Bellman was so happy, very nice choice for first contact person by door.
First of all for me the hotel has to be given three and half star and not a five star hotel .1- The lobby was messy and people were smocking and no one is respecting the law as the staff did not warned the guests to not smoke2- The elevators were a death row not a hotel elevator . Also , it was like testing gravity by NASA the3- Lack of cleaning and I can see the dirt and rooms were smelling bad . The bathroom wasn’t clean after I gave the room service team to clean . The mattress weren’t clean too .4- I felt I was insecure when I saw the drunk people are awake and making noises around the rooms and place . Adding to that if they are talking about security, what security when some ghettos are standing on the exit of hotel or someone calls himself an agent broker of the hotel ? Also , in which manner they let others to go to rooms without having reservations?
Hotel looks poorly maintained and decrepit compared to its former glory.Lobby furniture is super outdated, dirty and the general area in the ground floor feels more like an open market than a hotel. Its very noisy as well.
Worst hotel I have stayed in my entire life.This could be the summary of the review because I have never slept in a hotel were I had a so horrible experience in my lifeThe hotel itself is ok, is very expensive with normal quality breakfast and u. The main issue is with their rooms, not only they are like 50 years old, but you could hear all the cars whistle all the time until 2am.Finally as the hotel prepare a wedding party with music as loud as possible to make sure you are awake all night and don’t have a bit of sleep.My recommendation would be never ever think to come to this hotel unless if you are happy with not sleeping and with paying a lot of money.
Nice renovated room with a great view over Nile. Smiling and friendly staff all over the hotel. Fatima was very helpful during the check-in process. Public areas need renovation. Overall I had a great stay, thank you Ramses Hilton :)
Fantastic hotel. Nice but had small rooms. Wasnt real clean but it was tidy. The staff could have been more receptive and attentive.
Never ever had received such kind of bad experience from Africa. This hotels House keeper stole money from the room and missing from 2 days. L Hotel staff have not cooperated and ask to challenge at police. Even not bringing the person to have face to face conversation.
It was a wonderful stay.. Rooms was Nile view..Valet parking is available for 175 Egyptian pound daily.. Mrs Fatma Hilton Honor program guest experience manager was very helpful and professional to fulfill my family preferences .. House keeping was very professional thanks for Ms. Naglaa.. Breakfast was excellent and there a variety of food and fresh juices.. Thanks to Mohammed Ahmad, Ezzat, Nancy and Yousra for their cocern and excellent services.. The hotel is near to most of downtown attractions.. 10 minutes to nile city which includes Starbucks coffee,and Chillis restaurant..as total it was a great holiday
Food is below standards. Receptionists are very rude, unprofessional, and basically liars! A very bad experience.The reception is gloomy and old-fashioned. It needs lots of maintenance!
Excellent Room Service staff.The Laundary staff is exceptionally well mannered and customer centric.The restaurant staff is very good and humbled. The breakfast was nice.Only issue is with the main reception staff, due to lack of resources The existing staff is overloaded and is sometimes bit rude and unable to even pick calls from the rooms.The washrooms doesnt have all 5 star accessories like dental kit, slippers, the shower system is not good.
M very happy with their hospitality love the ambience of Ramses hilton and I stayed on the 18 floor and my view is lake side..if any Indian booking room in Ramses hilton then plz ask them for lake side view..its an awesome view of the Nile lake which is the world biggest lake from lake side view you get the whole city view so ask them for lake view..Breakfast is complementary which is continental breakfast is too good.. must visit Ramses hilton if you are planning a trip to (Cairo ) Egypt.
Worst customer service ever with unprofessional behavior, they take for ever to check you in, also they ignore any complains/requests. Sleep time start at 1:00 am it’s impassable to sleep earlier due to noise inside the hotel.UnsafeBad location
This place is disgusting! Rooms are dated and filthy! I dont think these rooms were ever properly cleaned since it opened. Stained carpets, mold, missing fire alarm, rotting drywall, etc... I unfortunately HAD to stay here twice. First room was a smoking room and reaked like an ashtray second room was a non smoking room and still smelled like cigarettes. I am baffled by all the good reviews. In my opinion these people have never stayed at a 5 star hotel before because this is a 2 star on its best day! Heed my warning!
Disappointed. Not at the same standard as other Hilton hotels that I have stayed. Most of the personnel that I interacted were very polite and helpful. Rooms need updating, bathroom towels were old. Maybe I was assigned a room that had not been renovated.
Excellent options when you are visiting downtown Cairo, for everything is at hand, less traffic jams and shopping downtown is easy and comfortable!, plus the hotell lives up to everyone expectations
It is a comfortable hotel with nice views, good restaurants and an awesome rooftop bar. However we did have a few issues.1. The location is not as convenient as I had hoped. It is on a very busy road and intersection under several overpasses which was not walking distance to anything that we saw. Getting Uber was OK but we didn’t feel incentive to walk around, even down to the river. But it is convenient to downtown by car so if you don’t plan on walking then the location is fine!2. The check in and check out process was unbelievably slow, somewhat unclear, and difficult even though the room was fully paid before we arrived. With little explanation we were asked to give a cash deposit of US$50 and only received a receipt upon request. We did get it back at checkout but the fact that only cash was accepted felt a bit off.The wifi was somewhat unreliable as well and we were disappointed with the breakfast options.Once checked in and on our own to come and go, we enjoyed our stay. The staff were helpful and kind and the room was very comfortable and clean. We also loved the view and dj on the rooftop bar!
This hotel is like an old woman who had better times. Of course it has a famous name but only this, because hasnt isolation against the very big road noises that there is in the in front of the building, hasnt hairdress in the bathroom, and so on.To conclude, the hotel needs an urgent renovation to adapt their facilities and instalations to the modern times.
Excelent position of the hotel, with beautiful view over the Nile. The food is very good, the only problem being the cleaning of the plates and especially of the cups for coffee - we preferred using paper cups, instead. The rooms are generous, with very confortable beds and pillows. The only thing to be improved in the rooms are the bathtubes. The elevators are a big problem! We have faced many problems with the blockage of the doors.
Hello HILTON, are you sure this is five star hotel !!!???For sure this not a five star hotel. Staff is not well trained, most of them looked tried either at day time, afternoon or night, they are carefree to listen to customer, even if they listen to you, very probabilty your request will not fulfil.Lobby area is just like fish market and worst part is LIFTS, they are in teribble condition and waiting time for is atleast 15 mins.Service desk is useless and not trained at all. High probability they will not pick your call and fulfilling your request is dream.Seems like room was not sanitized properly even though they sealed the room with sanitized skicker.Tea cup was not cleaned, it was used by last guest neither repleaced nor washed. Last guest made a qahwa in Electric kettle it was not washed either.Room slippers, toothbrush were not provided, requested to provide the tissue box but not provided.After check in, did not receive the luggage for more than an hour after called many times we received it. While checking out, took all the luggage on my own as no one picking the call.Breakfast was okay, service staff Magdy Atef was kind and served very well specially for my kids.Room size, bed size and room ambiance was very good rest.
We asked two times for room smelled very bad andnone of them they did anything, also more oldrooms than my grandpa. bathroom omg Halloweenlooks like and with dead body smell. Avoid. Definitely not a Hilton service.
They shouldnt sell this hotel as 5 stars!!!!!, Hilton should be embarrassed to have the name in this mastodon Hotel. The managers in general have not training to solve problems or to treat customer or their own workers.When we checked, the lobby was a total mess of crowds of people waiting to take the lift, it was almost imposible to take one to get to my floor, and this building have 30 floors!!!!!!I thought how dangerous will be if a fire start in this building.We were allocated in a room that was good, clean, and the shower was great, not views to the Nile (as El Corte Ingles sold has the room) but we were lucky compared to others of our group of Spanish tourists that the told us that the room was dirty and the shower was bad and dated.
Great reception team.. fast check in and got upgraded. Very secure and recommend if you want to see downtown Cairo .
Ramses Hilton used to be a 5🌟 in 80,I think so. They have started to renovate the hotel,beginning with the high floors.We stayed at 16th and 17th,on a corner suite(triple room)-the room is cleaned,but the furniture really celebrated its 20th. The bathrooms are quite new-modern walk-in shower and mirror.Elevators are a little scary-they open the doors before they reach the floor(10-15 cm delay).Breakfast is pretty good,but the maim restaurant has not enough tables for at least half guests at peak hours(e.g. 8 in the morning).Dinner is good,but it could have been better.❗If you drink/eat something from the cafés/bars in the lobby,just be aware that the final price would be much more than the one showed in the menu-on the price showed they add 10-15% service(tips) and other taxes(e.g. VAT).All in all,its a good and safe place for tranzit in Cairo.
It is very good hotel and Im enjoy it ... location is perfect. everything around you :)
Ya sure the hotel is alittle dated, but the services, location and amenities are top notch. Concierge even got a doctor to come to our room for a covid test and result the next day so we can continue to our next destination. Please tip the staff, it will go a long way. Thanks for the great hospitality.
The staff seemed to always look at me with disdain as if I would run away without paying money.Breakfast wasnt included in the room which I booked (by mistake) but I used to have it every day by paying for it. Yet, the staff at breakfast would constantly hover around me, reminding me that multiple times that breakfast is chargeable. The only warm hospitality that I recieved was from the cleaning staff. The rooms at Ramses hilton were also not that great (the Nile river view is pretty amazing though) I had far better experiences at safir cairo and at Tahrir plaza suites in terms of hospitality - and these places were in fact far cheaper than Ramses hilton. Id say Ramses hilton is probably great if youre american/European & well dressed; but otherwise Id anyday recommend safir hotel cairo or Tahrir plaza suites or some other hotel.
Some rooms are dated but still nice. Would give 5 star if not for that and very slow elevators..
First impressions were not good. Lobby in chaos, front desk staff disorganized and over-whelmed. First non-smoking room smelled like an ashtray, next room was acceptable at best. Rooms needed an upgrade a few years back, now even more.Dont miss the restaurant!We were completely surprised by the hotel restaurant, Terrace Cafe Restaurant. This turned out to be some of the best food and friendly service over a 3-week trip across Egypt. Shefaa & Doaa were welcoming hostesses. Ahmed Salah & Ahmad El Gamal provided great service. The food was excellent. We even asked the chef for his special desert recipe.
Amazing customer service,All staff are very helpful nice clean specially Ayman in the restaurant in breakfast in the morning, Fathy in luggage service, Mr Tantawy Moad , Mrs Manual front office assistant manger , Adel housekeeping , all Staff in the Casino and Saleh the diver the best limousine’s driverI love ❤️ this hotel only comment they need to upgrade the elevator and organize the lobby
Very nice room, freshly updated. Very nice entrance.Location is goodStaff was professional and friendly.
Worst hotel I’ve ever been in my life.The room was very old and the worst thing was that it was impossible to sleep because pf the noise from the street. I have been in hostels better than this one
Great customer service. Nada at the lounge was so helpful and so nice with us.Only on advice, dont the the tour guide from the hotel.
Rooms needs remodelation. Elevators not working properly. The check-in process was caos downstairs the first checkin from Oct 9-10. Later, for my second reservation nights Oct 10-16, Fatma Abbas helped me very nice at 29 floor! Shes the best. Go to her.
These stars are only to the three angels we met in Ramses Hilton.One Mr.Khalid who served us food late at night when we arrived late and restaurant closed down by then.I am including a pic below.Second Mr.Mansoor who arranged a taxi for us to shift to another place.Third Mr Adel who ferried us in his taxi and shared a lot of historical events regarding Egypt.Well, we shifted in just few hours after our stay there though we booked for three days.Though Ramses rooms have original layout thats very good but the management needs to refurbish all rooms and corridors soft and hard furniture and furnishings to be up-to-date with the 5star hotel quality.
One of the best hotels in Nile view but it is old .. still nice and very good and very close to the Egyptian museum and down town
Ramsis Hilton is the best hotel in Cairo , I love it so much.Special thanks for Mr. Tantawy Moad & his efficient team for their great support during the stay.
The hotel has some great amenities, but the check-in process was extremely slow along with the elevators. The IT department was useless in re-setting the wifi once the max number of devices was reached. They were not aware of that and would continuously avoid coming to my room - one time I waited 10 hours then had to call again. The manager sent a trainee to my room to assess, he brought my last name and room number printed on a piece of paper to try to solve the problem. We all know how to connect to the wifi, but once the max number of devices is reached (no one at this hotel knew of that issue before) the wifi needs to be reset. since IT had no idea what to do, they just ignored the issue and I had to go to the executive lounge to do my work.The lobby of the hotel is always busy with what appears to be people loitering around. There is a bank in the hotel which is convenient but it may also lead to the excess number of people around.I am a Hilton Honors member and try to stay at Hilton whenever possible, but this one just does not meet the mark. There are so many other hotels on the Nile that are better.
Deserves zero. Dirty, messy, noisy and lack of elevators in a 30 storey hotel is a disgrace!Shame on the ignorant management! Shame on Hilton!
We visited in July with Exoticca and could not have been more pleased. Everyone at the Ramses Hilton was super friendly, warm and welcoming. Our favorite of our days in Cairo were rising for breakfast to meet our fantastic server, Ezzat! Ezzat introduced us to mango juice and so many other traditional Egyptian breakfast dishes which we enjoyed so much. In the evenings, we spent our time in the beautiful roof top restaurant dining on veal chops, by the way were amazing! I have never felt like such a celebrity. My husband and I can not wait to visit again.
The first day I came to the hotel I met Ramadan Saad , from the Garden Court , he was polite , professional and helpful . A kind person like him makes me definitely want to stay at the hotel every time I am in Cairo .Zakareyya Yusef
Amazing hotel, My suite was very clean and had astonishing Nile river view.Staff were very very polite, helpful, and welling to take an extra mile to help just make you feel comfortable. Hotel location is great, and close to everything, restaurants are very good. Executive lounges are excellent.My Family and I enjoyed our stay very much.
Ive stayd several nights at the Hilton Ramses and I want to thank the team of Hilton Ramses for their kind, warm and gentle service. I want to specially thanks miss Fatma for her outstanding service and warm welcoming. Ive promised next time that I will bring a huge friends of my who loves to travel and experience 5 star service from a 5 star hotel, even when its not that expensive.Cheers,Abdelhak Hamich
I had difficulty time to find my booking request as I did booked the room in long time in advanceI should thanks to the following people silvia samar.. Mohamed faysal....abd el aziem mustafa fathy these are 3 security officers were so good and very helpfulAlso a big thanks to silvia samir for helping me out to resolve my problem with reservations
Ramses Hilton is An Icon in Cairos SkylineThe PROS:Ramses Hilton is:-Great location. It is a hub for all activities in cairo and all Egypt as well._Utmost Hospitality because of its people from the bellmen all the way to upper management. The people of Hilton Ramses make you feel home.-Most of the personnel in this Iconic Hotel are proud to provide Mr Hiltons values.-More than the usual stay in RH, We stayed for 15days. we got to know the people and the people in the hotel knew us. My wife and I knew the People in RH by name.The House Keeping Man in our floor was Mr. Ahmed Hamed, He provided us daily a clean room, Mrs Mahasen Mokhtar The Laundry Manager and her team provided us our clean laundry promptly and Mr Sammy Abu El-Ezz helped us to book our trip cruise liner form Aswan to Luxor. Not to forget Mr Tantawi Moawad and his at the reception and his team helped us checking in and checking out very smoothly.- I booked this room with breakfast. My wife and I enjoyed our daily breakfast listening to great Piano music played by a talent pianist. The chefs and the waiters and waiters and the breakfast team knew me and knew my wife, there were 2 young busgirls ( Dahab & Ola) who provided us coffee before we aske for it. and a lot more it well take a lot of page. The most impressive in our trip are the people of Ramses Hilton.Cons:Nothing is 100% perfect-The Hotel needs TLC and to brought up to date.-The Noise is a little bit high but and can be lived with. It reminded me of Neil Diamond Song It is beautiful NoiseAt the end I would love to come back again to #RamsesHilton
Id give Hilton Ramses a zero-star review if I could, but I cant, so Ill go with 1.I was delayed in Cairo after missing my train back to Alexandria, and the Hilton Ramses was the closest hotel.And because it was the Hilton, I assured myself that it was a very prominent establishment that lived up to its reputation. Regrettably, I was mistaken.So, before I arrived, I booked a room online, and because it was after midnight, the computer automatically moved me to the next day (29th).I walked to the window and stood there for an hour before anyone helped me, not because the area was packed or busy, but because they were all trying to help this influence book a room and give her gifts for merely waiting for more than 5 minutes by the window. I then tell them about the reservation, and they tell me that were still on this date (the 28th), and that my reservation couldnt be cancelled online and it was non-refundable, so I just asked if I could reserve again, and they had me wait another hour or so before someone did their job.To conclude, the Hilton is one of the WORST places to stay at. You may stay in a dump instead of a Hilton ramses since youll be treated the same.
A pleasure to stay again. The service is very special. And looking at the Nile River like this every morning makes me feel optimistic . ☺Thanks
Excellent hotelExcellent staffMs Madline ( trainee , reception) is more than excellent, I recommend strongly to join Hilton Hotel Team
I will defenetly come back to this hotel, the restaurant was great, the location perfect, the room with the view that i have perfect. higly recommanded
Old hotel, the lower floors are so ancient and dirty. The upper floor are newer, and cleaner. The elevators are always crowded and they are so old. Not recommended.
The cleanliness is very poor, unfortunately I booked it because I trust the prestigious Hilton as an old brand, but it is a harsh experience that I will not repeat and I would never recommend booking this hotel
Outstanding service from the professionals at Hilton Ramses. They always take good card of me and my employees when we are in Cairo.
Very nice hotel, with good rooms but the people working there have the worst attitude you will encounter . Not helpful at all ... am not sure If its language barrier they dont understand English well..
Very crowded for this time (corona virus)the room was supposed to be nile view but it was side view .. the breakfast was good but the other restaurants was horrible
Enjoyed my vacation at Ramses Hilton. I would like to thank some of the employees for their kind treatment. The reception staff, Mr. Sami, Mr. Tantawy, Mrs. Silvia, Mrs. Nada, Mr. Karim, Mr. Mohamed Taha and the staff whom I see every morning with the most beautiful smile, Mr. Ahmed Hamed, Mrs. Salwa Rashad and the staff at The Landry, Mrs. Mahasen, Mr. Ehab, and all the staff at the buffet for breakfast, thank you all from my heart 🙏🏻 ❤️
Nice restaurant, strategic location, but I don’t like the fact that it’s right in-front of a bus/microbuss stations
Absolutely beautiful and place for every occasion in Cairo with ultimate good quality of everything and a first suggestion to spend quality time in Egypt
Very excellent hotel, staff and amenities. Here to thank Fatimah in the HH desk for her amazing hospitality
I owe my exceptional choice of Ramses Hilton to Sherif Ghamry, the best Egyptologist guide in the country. He recommended Ramses Hilton as a possible top choice for my stay and he was 100% spot on, as he was with my entire visit which he curated and customized to my wish list. The hotel was just right for me in terms of location, beautiful interiors, a superior room, exceptional view, fabulous restaurants, and wonderful associates demonstrating classic Egyptian hospitality. I truly appreciate the Ramses Hilton and will stay here every time I visit Cairo. 10 Stars.
It’s okI visited lobbyService not bad
Cleanliness 2/5 hotel is largely run down. Facilities look like theyve really worn outFood and beverage 5/5Location 5/5Staff 5/5Housekeeping 5/5
Nice placeReceptionists are very helpfulUnfortunately you may reach ur becide room bcoz unlocked door
Great location, awesome view , but some facilities needs some improvement like elevators and rooms furniture
- Address:1115 Nile Corniche, Sharkas, Bulaq, Cairo Governorate, Egypt
- Hotel
- Conference center