#fresh amendment 1 for my problem, I received the fresh digital refrigerator, 16 feet, bluetooth, from Cairo Sales, on: 3/9/2021, after its cost was fully withdrawn, 8193 pounds, on: 2/16/2021, and the reason for the delay was that Fresh did not have a surprise stock available from the refrigerator Although any time you request the order you meet it is normal- Please inform me, do not turn it on for 8 hours before the Freon gas is settled in itI opened it and examined it, and its parts inside were broken- The vegetable tray is broken, the broken part is missing- The ice unit in the freezer is scratched- The second shelf in the refrigerator door is crackedThe refrigerator appears the same in the freezer door and the refrigerator door with many snagsI got inspired with all of this and I messaged them messenger on the day of receiptAnd the second day I turned it on, so I could try it, you didnt know it, turn on the bluetooth, their word said on the button and the connection- And after that, the speaker only works and the mic does not work .... I mean, I have to pay extra money for the refrigerator because the bluetooth feature is not working in it at all with the micI contacted them to solve the problem every day with a formI want to pay for things that are cracked and brokenAfter that, ok, salvation, we will change it to you, but we will fix the micThe technician Galli tried the mic himself. It did not work, and all its connections were intactAnd now you want me to complete with the refrigerator like that and take me out for the 14 day replacement and home. Pray with me to exchange the parts, but- And to play with me, keep going back to the outlet, no you are the agent, FRESH FRESH. I have the warranty certificate and the tax invoice.I want my right from FreshI talked to the call center with them saying that I am forbidden for what happens to me. This, and I trusted Brand Fresh and bought more than one device from them .. I am afraid I will receive the cooker from them so that it is too muchInstead of helping me, they say it is normal, as you like, make a report and complain about consumer protection .. I mean, I dont care about themI advise all people who do not trust them and buy from them because he does not have what happened with meI am really doing the report against Fresh and my complaint about the consumer protection deviceAnd my complaint to the tax authority and to the public funds investigationI have the right to replace the refrigerator completely with a new, intact one without any manufacturing defects. We are in a state of law, and my complaint escalated to the highest pointAnd photos of all our correspondences that confirm my words with the post