Everyone treated me very kindly. They answered all my questions and it was a very simple process, or at least they made it feel like that!Your application status in the website updates perfectly. I submitted my application at 10:30 am and at 17 pm it was already in the embassy. Great service so far.

The scheduled was not adhere to, as process was slow. Takes like 5 hrs. Unlike your ikeja office where things are near perfect.

It is very well organised and they are prompt on time.they are keeping social distance very well the employees are very friendly and helpfulI have been to this place 2 years ago and there is great improvement specially with the management and personal. one of the main advantages one can pay by credit cardThank for great service

TLS staff are not professional or even organized. They did get things wrong. They mixed up my documents and as a result of that they didn’t get my invitation letter scanned and submitted with my application.They are not helpful at all. Even when I asked for a confirmation or an evidence that my invitation letter will be attached to my application the didn’t provide anything.

Terrible experience. Booked the appointment 10:30 but when I went they told me the appointment was for 13:30. They charged me more money than agreed on the website. When I forgot certain paper work they let me out to bring it- but at the enterance again they asked me to pay more money?Just terrible service

Very bad experience in TLS - France visa: the employee insisted on changing our application to premium although we were not missing any important document. Although we paid premium the waiting time was 2.5 hours! Also insisting on taking new photos although the ones presented are not old. The most important thing in TLS is to collect money.

The place is very well maintained and clean. Their condition is perfect,Toilets are clean as well.Organisation is well. however, have asked for Premium Lounge where a selection of complimentary refreshments were missing.time for scanning all document of all applicants take too long.I finished the submission of the required docs in minutes and wait more than an hour for the finger print.Thank you and wish you all the best

Hello,How am I supposed to get an appointment when:1. You post new appointments on the website randomly without any announced scheduling.2. You only post a couple of appointments every couple of days when there are literally hundreds of people waiting for appointments.3. You do not allow booking via email or phone.4. You dont even have enough people to handle the calls to your call center.Do you know that some people charge money to handle the appointment booking on behalf of the applicants? Thats how difficult it is to get an appointment!Youre simply unequipped to handle the tasks delegated to you by the German embassy, I never had any similar trouble when I was getting my papers legalized at the embassy itself a couple of years ago. Now Im literally dedicating most of my time trying to catch an appointment and its been a week now to no avail. Ill make sure to make my opinion heard by the embassy, hopefully they will reconsider this delegation after the Corona effects have subsided.Thank you.

I am really happy, the way your office is seted, the staff, every thing is perfect, However in case, your guest need to spend more time in your office because of Internet shutdown or any reason, think how they can have something to drink, payable, like a coffee not only free water also to let them use their laptop.

Very well organised personals. The most important thing is the measurements taken for COVID-19 pandemic . I was impressed for the actions smoothly taken to fulfil the criteria taken for the Biometrics.Thank you so much.Keep up your enthusiasm for the good of your company .

Someone from tls cairo called me today , asking about the visa application type,it is strange question as all info are submitted in the applicationshe didnot clearify the reaon of her call and her strange questions !!!!!!

The application process was simple and smooth although they did not mention any information regarding when the process should be completed. Though I am aware that you are not responsible for the outcome of the visa application. I was at TLS in Mohandessin applying for the UK visa.My issue is with the CUSTOMER SERVICE after the biometrics appointment. I have been trying to contact TLS for 4 days with no outcome. Each time I call the hotline, somebody answers and then hangs up. I have sent numerous messages through the TLS website and have not received any response.It has been more than 3 weeks since my biometrics appointment and I have still not received my visa or any information regarding the status of my visa.This is wildly inconvenient and stressful for me and my family. I URGENTLY need my passport back!!

The TLS agent was nice, informative & very helpful, also all the other staff were friendly, keep up the good work ..

The process is fairly quick. 20 minutes tops and youre done!

Excellent service and very helpful team

Dear Sir,Thanks for the great and neat service, Ive submitted my application and transferred to decision making on Oct 3rd, is there any update?Regards,Amr

I want my passport otherwise I am going to take legal action. The visa processed ages ago and still no response regarding my visa. On the app it says ready for delivery ... But Im still waiting??????No one to contact. And even I complain here, because theres no phone or email that replies, Im given automatic copy paste replies.This is ridiculous and I am losing so much money deferring my flight and telling pcrs and the university can only be so patient with me being this late. What a joke this is!I WANT MY PASSPORT!!!!!!!!!!!!!!!!!!!Note: Im dealing with Alexandria branch but writing here in the hopes that the reviews are monitored by an actual human that might help here.

If there is a 0 rate star i will put it for the worst visa office you will face in your whole life.- They dont allow you to change information in the website without contacting the customer service which they dont have.- NO PHONE NUMBER TO CALL.- YOUR ACCOUNT WILL BE LOCK AND THEY DONT FACILITATE TECHNICAL SUPPORT.- THE WEBSITE HAS A MILLION BUG- YOU WILL FACE MANY PROBLEMS TRYING TO PAY for the appointment.THIS IS A ROBBERY LEGALIZED OFFICE

It was a good experience. Time was perfectly managed.

Bad behaviour and communication with many.The emploee speaks with me in awful way like uneducated man. He did not have the ability to manage and speak with people in a respectable procedures with a mask boring face. I think the minimum is gentle smiling and welcome that I could not find with that guy called Ahmed O.Sorry for that response, But it is the reality.Thanks

Please note that I dont have my passport for the time being as it is currently at the Russian Embassy as I will be travelling to Russia from 12-16 Oct & Afterwards, I will travel to the WTM in london on 31 Oct till 04-Nov.Is there any way that I can handle all the visa obtaining process until I received back my passport.Please advise urgently.Taha Abdalla

Agent responsible for taking photos and finger prints was very uncooperative, didnt deal will respect and has very annoying attitude. She didnt give any clear instructions with markable feel of superiority.

Terrible experience at tls contact france, No Phone number to contact tls centre if u want additional information unlike tls germany and tls belgium where u can speak to someone!!Extreme delay in returning the passports more than 28 days with no explanation whyPREMIUM SERVICE should mean PREMIUM ASISSTANCE And support for your documents during AND AFTER THE APPOINTMENT not only to collect money

No organization and long waiting time despite reserving an appointment..

Very positive and friendly!

Nice staffOrganized processClean premises

Very easy . Excellent

Very unpleasant experience. The only good thing is the helpless staff who try to help you but their powers are very limited. Appointment booking makes no sense.They obligate you with additional fees and they claim that it is to limit covid, although the place gets very crowded and the spaces are so little. Go there if you want to pay lots of money to waste your time and get covid!

Excellent service. Thank you.

The employees in TLS Cairo - Egypt accepting the applecation without draw the attention that there is one documents is missing which cause to refuse the visa . This behalf is in purpose just to collect more fees to let the applicant going to the office several times and to pay the office fees several times.

My family had an appointment at 10:00 and finished at 14:30! Absolutely a miserable company with no respect for people, their age, and their time!

Excellent Service from the Security in entrance to the Employees, Great and helpful Staff

Place is very well maintained and organized

Great customer care services

Absolutley perfect.Perfect explanations to all issues, procederes and questions on the website.Friendly and professional staff at the telefon.The visa procederes are not easy when you do it for the first time. But TLS makes it as clear and easy as possible.Thanks !

Its bad Im from 6 months ago try to get an appointment but not found it also and now failed to create an application 😒

The location is very busy and no parking places. Please move it to a more convenient place. They offer overpriced services like scanning even one paper will cost 600 Egyptian pounds. They do not state clear that old passport scan is required and after u go their with your old passport they ask you to scan it and pay extra 600 Egyptian pounds for nothing !!!!! No enough sitting places and no signs on chairs for social distancing. Lazy to correct their typing mistake in my address and said the courier will call and I can tell them then the correct address.

Very bad service with worst customer service ever through the phone and are not helpful at all. no accurate information with the way they talk to customers and are angry and shouting

I prefer to upload your documents by yourself because TLScontact not friendly at allAnd you pay online 3 times and when you get them you pay again this makes you pay 4 times and they keep saying your money will be refunded in 60 days

The service was amazing .

- You can’t say that they have a customer service over the phone , because you have to struggle only to reach them-Everything is overpriced and they offer their premium services which is paying extra overstated money for getting nothing- Just to log in to my account on their website, i have to keep putting my credentials hundred of times hoping to get lucky and login same as trying to reach their call center .- If you made it to your account and after a long run of choices and buttons to click , you will never be able to take an appointment.

She with very good

Dear all,I would like to apply a UK visa for my mum to visit me in UK, she is in Yemen , holding a Yemeni passport, with an extended valid date till oct 2021 .. Do you process Yemenis applications ?Please advice.. grateful for your help.Regards,AA

A horrible company. They were treating us in a very rude way and due to technical problems I had to wait for 10 hours to just have my file checked and give them my fingerprint. Some of my colleges even had to wait for 12 hours. I had a really bad experience. If youre planning to choose this company, DONT.

Remarkable Improvement. The office is renovated, chairs are more comfortable, bathrooms cleaner. Staff became more friendly, the waiting time reduced significantly. In a nutshell the office overall became more efficient than a couple of years ago.

Totally unprofessionalthe center work only 2days/wk due to the covid-19 pandemic which the opposite should happen to decrease the crowdedness.Additionally, no emails to inform the applicants about the new rules were sent.Their website states that they are open 5days/wk.tottaly unpleasant experience.

My family would like to thank you for the service. The people are very nice, cheerful, helpful. Everything is perfect. After uploading the documents online on the web, Our tiny recommendation to allow the applicants to either resubmit supporting documents or add extra documents. The second issue, I think it is important, is a consular meeting. This would be very helpful to clarify many issues.

Very professional and helpful. thank you.

TLSNeglect and unprofessional treatment I handed my son’s certificate for authentication at the Belgian embassy by TLS and the employee told me we will send the papers to you as soon as we receive them from the embassy. that was Wednesday, August 26.I received a message from TLS on Sunday6,septerber that the certificate is in TLS and I can receive it, so I called them and they told me that they would send it with TNT as it was agreed, but they did not send it and I tried to contact them, but they did not answer the calls until Wednesday.and they told me We will send it with TNT . I told them that I will travel on Sunday morning to Belgium and I have to take the certificate with me. She told me: Dont worry, we will send it. I told her for sure. She said: Yes TLS didnt send the certificate and it is with them and I will travel without the certificate and the deadline for submitting papers is 16th September What to do Whose complaint TLS closed tomoroe and Saturday dont know what to do

Parking is a nightmare!The employee at desk 5 was very helpful and friendly, did not catch his name, but Id like to thank him.Regarding the biometrics, I do not know how is this employee still working?! (there are many other negative reviews about her!)She is very unfriendly, impatient and rude!She tells me to take off my glasses and to look at the camera, and when I ask her where the camera is, she doesnt answer and blows air. And afterwards she doesnt answer my questions and instead looks at me with disgust?!If she doesnt know how to deal with customers/people, then she should be trained or reassigned to an administrative role.

Workers were very friendly and helpful. I would recommend placing the screen elsewhere for all applicants to be able to track their numbers. Otherwise, everything is very smooth.

Worst customer service ever. They never give a proper answer to the questions that have been asked and instead, they just give any answer.

Everything went good. Service is nice. The courier people werent ready to do their work at the time i arrived. Office is spacious / tidy and organized.

Poor service - waste of time!

Excellent

Everything is pretty good. However, I’d recommend some upgrade/maintenance to the document scanners. Some are not working properly. Otherwise I really enjoyed the overall experience. Thanks to the adorable team.

It was a pleasant experience. Staff were very amiable, helpful and friendly and at the same time professional. It was quick and there was no waiting at all. Thank you.

The visa center is very good. But the new submission process (self assisted service) is not clear. Need more clear steps on the website.Also it was not clear that they will not take the old passport and that I need to upload it with the other documents. And that caused me to pay extra money to add its copy because I only knew at the visa center.

Good and fast

- good online booking service (selecting an appointment)- appointment was only to register before entering the building/office- actual appointment with a staff was only after 1.5 hours of long waiting!!!!!- security staff did not check my bag and was not consistent with taking mobile phones off customers (a man waiting next to me still had his phone while mine was locked away for 1.5 hours!)- attending staff for legislation services was very friendly and helpful- delivery service available for the finished/stamped documents

They made it extremely difficult for me to print my checklist despite allowing a family of 4 in front of me in the queue to send their checklists to an employees email to print them out for them. It is honestly such a disgraceful move!The lady who took my application and scanned my passport was absolutely lovely and friendly I must say! Thank you! However, the lady with a scarf doing the biometrics part is extremely bossy and just not that friendly, she was acting like she was in a rush, didnt like the way she spoke to me one bit!I must say, they have a lot to improve on as theyre clearly not the best to provide high quality customer service despite paying £100 just simply for their services (Prime customer).I hope you read this and try to see that this is constructive criticism rather than a personal attack. Thank you!

Well, overall a good experiencethe team was efficient and professionalthey proceeded with my application even tho Ive arrived a bit earlythe only thing I could say may be negative is that the instructions and information given to me by the employee was in a machine-like manner, a bit fast and too professional.

Well organized. Thank you very much for your great support.

Ridiculously slow. UK embassy said they already made their decision days ago but the delay is caused by TLS themselves.

Sluggish, unstable website. Crowded and disorganized place. Clueless staff. … Bad experience overall. This used to be much better.-----I dont know how countries like France, Holland and Belgium would trust their visa process to TLS!

It was exiting experiment, staff over there are professionals the bio-metrics , documents scanning and uploading goes with very smooth manner

Quick, easy and clear. I think you can be more specific in asking for printed documents. For slef service, I printed three documents (as mentioned in my confirmation email) and you only used one. Apart from this paper waste, my experience was smooth.

Thank you.. This is not the first time to deal with you.. Very good team .. Very respectful people..nice comfortable office.. Perfect and super service.. Vielen Dank... 🙏

The service is much better and much faster than before, I finished my application, payment and documents delivery requirements in less than an hour. I actually came prepared with my favourite book to read waiting, but I did not have a chance to read more than 3 pages.Still you all need to smile more.

Unfortunately, and for the first time.My client was confused as they required him do scan its documents before attending the the interview, though he already paid this prior service .The staff should be professional with addition training .

Applying through TLS was a pleasant experience and a remarkably organized procedure.The document review at entrance is helpful and save a lot of hassle.Customer service representatives are cheerful and flexible in addition to resourcefulness.If only waiting time is limited, the service would be impeccable.

The new online admission system is neither clear nor user friendly.Every step is tricky and pushing you to add unnecessary paid services.After uploading my documents nothing was shown on the system and they asked me to either reupload or pay for the assisted service (found this problem with another customers when I was there).The staff is really helpful within the system limitations

Well set-up and organized, has a comment regarding to documentation centre. i am sure that uploaded all my supported documents, they charged me for re submitting these documents. was annoyed from this action!!

There are 2 experiences , one is filling the application online and the second part was to physically be there at the visa office ( Cairo). Filling the application online was incredibly easy until I got to the part of having to submit my documents by scanning them from my mobile phone. In this step i encountered difficulties in uploading the documents and once i think i made the mistake of pushing the submit button too soon which resulted in being unable to send the rest of the needed documents. This resulted unfortunately in having to pay around 560 EGP at the visa center to be helped with the online submission of the documents. Other than this the appointment was very easy , efficient and quick. The staff are really excellent , polite , helpful and very well trained .

After completing the application via GOV.UK and being redirected to TLSContact website to book my appointment, it tells you to choose a location to submit your biometrics and in Egypt; it was either Cairo or Alexandria...It didnt give you full information that using Alexandria center has more fees as it is considered as a priority center and you cant get back in your option once you proceeded. You need to be more honest, transparent and informative.

I arrived earlier than my appointment time as I wanted to make sure of the address. I was met in a friendly way & they let me in & few seconds later I heard my name for the interview. It was really a nice experience, the friendly atmosphere & the helpful people around. Then I did the fingerprints test & left. The whole process took less than half an hour. Thank you for the pleasant experiene

Definitely better than my first experience in 2018, I can clearly notice they are improving their services and nicer to people, Thank you. I would give 5 stars but I am not happy about the sort of fraudulent system they use to enforce you to book a paid appointment, and also they dont let you know if any paper is missing even if you might already have hold of it in your hands. otherwise, they were very good and quick

I was really very much impressed while attending my appointment at the UK visa application centre in Cairo on 27 May 2019 at 09:00 hrs. Management was perfect, staff were very supportive and kind. I believe all my self-uploaded documents were checked before my appointment, it did not take more than 15 minutes to complete the entire process. Numbering in queue was also transparent and predictable. I sincerely thank to all the staff.

They are extremely professional and helpful. I arrived early and they managed to take me in as soon as they could so that i do not wait.What a wonderful people!

My experience with TLScontact Visa center was great. Everything was organized and went on smoothly on the appointment day. The staff were polite and helpful despite the huge number of people they had to deal with on that day. Coffee and tea corner was available for people who had to wait long for their turns. I deeply thank everyone there for their patience and services.

Good, smooth and professional. However, online application need to be improved especially make it separate Cairo and Alexandria center homepage. Online responses must be faster and create special corner for non-Egyptian. Visa and VIP services’ fee are too expensive. Thank you

I got to sign that my invitation letter is missing although this is not the case ! and also I did not feel welcomed while submitting my documents. Overall, it was not my first visa admission experience however not the best.

My experience with the place is more than pleasant. Everyone is willing to help. paper work is done accurately and quickly. Id recommend their service to everyone.

Went to apply for a UK Student Visa, and the lady at the biometrics desk was incredibly rude and impatient! She got so angry when I asked where is the camera on the ceiling. It was a tiny camera. She responded do you see any other camera?!! She also said can you stay still because you are wasting my time! When I blinked in the first photo. Honestly she seemed like a miserable person, and she really shouldnt be working with customers.

Pleasant, efficient and very helpful staff. I was able to present my documents, go through the biometrics in no time. By the time I got home I had already received a confirmation email that my documents have been sent off to the UK. Thank you for the enjoyable experience.

Everything is good for UK, except that my locker 26 didn’t open with its key. Also, I came 15 min earlier as requested in the email but I was asked to wait those 15 min standing outside under the stairs, which I couldn’t stand without a chair. I wish to have an outside waiting area or to come exactly on time without standing outside.

Very organized office. The staff are so friendly and helpful. I finished all things in just 8 or 10 minutes with very good services. Thanks TLSContact Team.

Could you please advise me, when I can get replied regarding my family reunion application?They presented to TLS on 18/11/2019.Your kind reply is highly appreciated,Regards,

The experience was very bad! Its very difficult to browse the visa website and find your route to the application. The process changed in less than 6 months without anything mentioning clearly on the page that using the Self Service means that you need to upload all your documents online and if you did not then you have to pay extra of around $75! I did the whole process 8 months ago and this was not the case! They specifically mentioned that you need to print all your documents. If there is a change in the process this has to be clearly mentioned on the website and not to charge people extra money for that! When we received the email for collecting the passports there was a link for the working hours, the first thing you find is opening hours are from 8 AM - 1 PM and we went to collect the passports at 9 before work they said no only from 1 PM to 4 PM! Everything should be easier, more user friendly and to the point!

Excellent, surperizing Deal, The all process took 10 minutes.Great thanks

I selected a next day appointment for my application and it only said this is a chargeable slot. It didn’t show how much it cost ? And after selection it turned out to charge a fortune1600 Egyptian pounds . I realised that was more than I could afford and clicked the option to amend, yet it said you can amend date but you won’t get a refund! I had to proceed despite my discontent! The same thing happened with my sister when she was applying for Visa and selected a Centre that charged too much and couldn’t go back to amend the option.Finally after paying that amount for a premium lounge service, I was surprised that they didn’t offer a print service. I had documents to print from my email and had to do it elsewhere .Especially that I had to pay more money around 540 Egyptian pounds for the scanning and upload service, which again I think is too much, unless they provide video guidance to self upload as I was too scared to miss anything.I hope you take my suggestions into consideration in order to make the Visa application process easier. Overall, it’s always been a very stressful experience to apply for UK Visa , much more than any other Visa .

One of the worst experiences ever in a VAC. I arrived on time for my appointment and when it was my turn to enter the security personnel asked me to move over for a whole family coming from behind me for no specific reason. The actual application centre was jam packed with other applicants with no place to sit or even priority seats for elderly or people who really need seats like women with babies. I dont know why bother having appointments every half an hour on your online website when it took me almost 2 hours to finish the whole process. The lady that took my paperwork was nice and helpful though.

I really liked the atmosphere there and the staff was really good and respectful, It really felt like home. I hope if I apply for visas more often, because I really enjoyed being there.Thank you so much for you hospitality and cooperation.Best regards,Ali Gaouda

I have a bit problem with the attitude of one of the employees when I asked him about something that he did, his answer was like thats how it is, if you dont like it take it back and dont apply here!!However when I got inside and I asked the same question to the desk officer on the counter, she was very nice and she explained the reason behind the way they do it the way the guy did. So I think it could have been better if he spoke to me in a nice way without trying to use his position and use the need of the visitors for taking their visas, as if its a chance for him to treat them that way and he knows that nobody can object.

Excellent service, well organized and welcoming environment, had no issues with submitting the papers and the process went smoothly, excellent team work.

The employees there were very helpful and friendly, I had a problem with my application which they fixed themselves. Engy, The one who took my biometric was extremely friendly and professional. In comparison to other visa services that I have dealt with in the past, they are really good and know how to keep it a flawless, less disturbing experience than it is usually.

Very smooth process to be honest. My only observation is the copy center in the next door building should not staple the documents as the TLS Center removes the staples every single time. So dont staple your documents! Also make sure you count the papers printed/copied as they make mistakes in calculations. Otherwise the center is top notch.

The Centre is super clean and well organized. The staff are really supportive and helpful. The whole process took me less than an hour. Thank you

First of all the location is easily reachable. The Center is highly organized. Glad to deal with you and Good luck ever

Everything was fine expect for the waiting time (about one hour) and the biometric employee she was talking aggressively.