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Emirates Airline
18 Wezaret Al Zeraa, St, Agouza, Giza Governorate, Egypt
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Comments
Mo
Review №1

In this era of online work...value of this office should vome down

Me
Review №2

No one answering the phone for 3 days Im trying every time more than 15 min no respond

K
Review №3

Massive office .. 1.5 people working .. management dont care .. dont bother calling .. if you are lucky you might be on hold for 40 mins .. but dont bother the line will disconnect after 10 seconds ..an embarrassment

mo
Review №4

I had a bad experience with emirates airlines they didnt inform me of canceling my travel route through Taiwan Airport until I reached airport I found out there

Ma
Review №5

They never answer the phone calls 😡😡

Li
Review №6

Very poor & disrespectful Customer service, Mohamed Essam in Cairo Customer Services closed the line while I’m talking after I waited for 1.30 hours (on 17/8 at 11.15) and he didn’t bother to solve my problem. He also kept interrupting me and was very disrespectful. Shame on you Emirates for hiring poor staff!

Sa
Review №7

Why no one is answer you are the worst among emirates worldwide Egypt team doesn’t work , it’s shows it your website that your office should be open on Saturday but you close and no sander calls becouse you don’t want to work 👎🏻👎🏻👎🏻👎🏻

Ka
Review №8

They told me no refund then issued me a travel voucher and they say I have to wait 12onths to refund it, so they use my money for 12 months they I can use it, while they have no flights I am supposed to use the travel voucher, I never expected they treat there loyal gold customers like that, will never fly Emirates again

An
Review №9

Very poor service 😞Team in Egypt don’t work…..

He
Review №10

Service is very poor and no one is answering the calls, its the worse Fly Emirates branch i have ever been to.

Dr
Review №11

They are very awesome person for all kind of information.I like their service

Ra
Review №12

Cairo office is not measuring up to Emirates Airlines customer service unfortunately.

Ah
Review №13

Office is never full of customers waiting, no long waiting times and the office is neat and well designed.

Ah
Review №14

Very nice place with a very good ppl

Fa
Review №15

One of the best airlines to travel with... Great deals and amazing amenities...

Fa
Review №16

The fly emirates number says they are open from 8 to 4:30..i went on today first of sep and was told they are closed from Feb due to Corona.. At least update your automated service.

mo
Review №17

Good location and easy to go there, staff are the best professional to deal with

اح
Review №18

Very good

Mo
Review №19

Very nice staff and polite. Good service

Al
Review №20

Emirates fly betterYou can book your emirates ticket to all around the world from here!

Me
Review №21

Nice employees, good location, but not easy to find the parking place.

Ta
Review №22

Love it

Sh
Review №23

The best airline :)

MO
Review №24

Bad receptionists services... bad looking... bad manners and not cheerful officer not giving a help ... reservation are very strict and business hour are too tight

Ha
Review №25

Great service, I reccomemd it for honey mooners

Ab
Review №26

The staff are very professional and helpful.

Mo
Review №27

Very good services and nice people.

Ah
Review №28

Excellent service, professional and helpful staff.

Sh
Review №29

Good service airlines

Mo
Review №30

Well organized, clean and service is fast

Mo
Review №31

Good flight tickets prices

Ha
Review №32

Its good services but very expensive

Ph
Review №33

Lovely staff - great food - skywards rewards

Kh
Review №34

I like emirates holiday service tge inly issue is prices.

Mo
Review №35

👍

د.
Review №36

Very good service

Ho
Review №37

Good customer service

mo
Review №38

Perfect agency airlines

Dr
Review №39

The best airline

Sa
Review №40

I liked their counter

Mo
Review №41

Best airline you can trust . Thanks Emirates

Is
Review №42

Phone customer service is perfect

Ah
Review №43

Very very nice

Mi
Review №44

Very reliable airline

mo
Review №45

Great service

No
Review №46

Great staff meeting

Ab
Review №47

Best of the best

Mo
Review №48

Excellent service

Al
Review №49

Amazing service

Ah
Review №50

Best airlines and best service

ma
Review №51

Good service

Mo
Review №52

No need to comment

ho
Review №53

Best airline in the world

SH
Review №54

Catch up

Ah
Review №55

Smily staffClean place

Ma
Review №56

Quick service

Em
Review №57

Fantastic in everything

Ba
Review №58

Good people

Ma
Review №59

Biggest Airline best of the best

At
Review №60

Friendly staff

Eu
Review №61

The best airlines to travel with

Sa
Review №62

Excellent airline

Mo
Review №63

The Best Airline company

Mo
Review №64

The best ❤❤❤

Am
Review №65

Good

Ay
Review №66

Professional

Ju
Review №67

Absolutely disappointing that the call center number has no one to answer customer calls. It won’t let me modify my flight and as per the app, the ticket has apparently not been paid for. This is ridiculous from a prestigious airline from Emirates.

Ma
Review №68

The customer service in Cairo is very bad..and the employee has a strange style..even when I asked to transfer to the manager because of the poor service and file a complaint..and of course after waiting for a while to have to hang up..surprisingly if the manager was worse than the employee himself..and her response was strange and said he filed a complaint on the website..!!And by the way, almost the same employee, who mentioned his name in the comments, responded and complained about him...unless the names were similar...!!And it shows the Emirati fonts not reading the comments at all..!!

Yo
Review №69

The service is nice and good, but a PCR test is required, although in some airlines, a PCR test is not required in the case of a vaccination certificate.

Ta
Review №70

One of the best companies to book

sa
Review №71

I didnt know this place

Mo
Review №72

Yes, excellent service

Mo
Review №73

Where to obtain a UAE visa?

Mo
Review №74

The waiting period is very long due to the small number of customer service staff

mo
Review №75

Very bad company

Ba
Review №76

It is impossible to believe that you are inside the Emirates airline reservation office from the poor treatment of delegates and the arrogant manner of speaking, as if you were not paying money.There is no one in them I want to work.Unlike the frowning face of all, even though they are all day long, sitting in the best building and the best street, and in air conditioning all day long!All groups of men are of great age, and God has no experience, no craftsmanship, and no concern for the interests of clients.Awake, if you said I would walk and talk to you on the phone, we wouldnt find a place

sa
Review №77

A respected airline and respectful of its customersBut why do the flying birds from the wali of Egypt remain lower than any other plane?I tried business and the economy on the plane and the two are excellent, with the difference that the business is on the plane with a delight and they leave you uncomfortable again for the rest of your lifeBut I would like a little interest in flying to Cairo from the governor, so you will always have a lower level in terms of the type of plane and chairs.But the service inside the plane is excellent in all grades, with everyone, a respected and trained team, and eating well is not a monster

Ma
Review №78

To some extent

na
Review №79

Mberdosh on the phoneNo Google updates regarding addresses and opening timesNozha branch is closedDokki branch on Saturday

Wa
Review №80

Respected people, respectful airline and beautiful aircraftI always love itTheir use for ease of treatment and respectAny time that I want to change or anything I need to do with it from the Crescent AppI recommend them very muchOne of the few airline which is truely honest and always on time.Very recommended

Am
Review №81

It has one problem that all employees are on vacation and only one is working

Ha
Review №82

From the best service in the airlines in terms of treatment, price and dates I myself tried Dokki Branch, especially Professor Mr. Ayman treatment above the description A thousand thanks to each one who serves people and wish you success and success and more progress and prosperity .... Greetings.

Ab
Review №83

Excellent office, first class office furniture. Smile respectable staff and excellent treatment

En
Review №84

The worst customer service on the phone sucks, frankly

Ai
Review №85

The services are excellent and their employees are of a high standard

Mo
Review №86

Very very nice people, thank you

Ma
Review №87

Excellent company

فو
Review №88

Excellent treatment and the highest branch of the hero Ahmed Bazat another daughter in the office nets

Ma
Review №89

Dealing with sophisticated and respectful procedures

Me
Review №90

There is a branch with you in Al-Batal Abdulaziz Al-Dokki StreetAnd in terminal 2 at the airportAnd at Meridian Hotel (approximate name) on Salah Salem Street

Ra
Review №91

They have one named Lisa, who created her and her nostril, and I did not mind anyone, our Lord, who made work with her.

as
Review №92

The service is quick and easy and the dates are right

Pa
Review №93

Great for collaboration, smooth handling and simplicity

sh
Review №94

People I understand do any, and in my opinion, they are really professional

ah
Review №95

A respectable place for a respected company

El
Review №96

Top of taste, morality and respect

ha
Review №97

Average

مح
Review №98

Let them work

Sa
Review №99

Gorgeous

Information
39 Photos
99 Comments
4.3 Rating
  • Address:18 Wezaret Al Zeraa, St, Agouza, Giza Governorate, Egypt
  • Site:http://www.emirates.com/EG/english/
  • Phone:+20 2 33320555
Categories
  • Airline
  • Airline ticket agency
Working hours
  • Monday:8AM–4:30PM
  • Tuesday:8AM–4:30PM
  • Wednesday:8AM–4:30PM
  • Thursday:8AM–4PM
  • Friday:Closed
  • Saturday:8AM–4:30PM
  • Sunday:8AM–4:30PM
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