Very bad service on board: AC doesn’t work while plane on taxi. Plane seats are not clean. Crew refused to hang my suite inside plane’s wardrobe. I believe this company is much far from basic customer service principles. They are far away compared to other airlines like egyptair.

Worst airline I ever seen.Very bad experience.Hard to reach them especially CAIRO office.

Booking the flight was a good experience. I hope the flight itself will be as good. Thank you Mr montassir for your help

Hello! I had a flight on July 1, Cairo-Casablanca, but it was canceled, they also removed all flights for the coming dates, what can you advise me? Or can a refund be made at your office?

I received instant response on the two occasions I contacted the airlines via WhatsApp, which is more than excellent. However, I hope there would be a way to receive instant updates during this COVID19 crisis with regards to exceptional flights that are announced and fully booked without being notified in due time.

To M.ramy Nabih who helped me to resolve my problem very nicely and serviceable thank him

I should give you a zero but I cant. Worst Airline Ever, and worst planes, staff and Air hostesses. I will never book with you again. All I kept hearing at the Airport is your staff shouting at travellers. shame on you Air Maroc. And the same on the plane. Also very bad food. Finally you should fire almost all staff except one or two. Zero rating.

I learnt that the real quality of a service company shows when things go wrong.Problems happen. But, how the company handles it is what really differentiate between quality service companies and others !Cordial thanks to Mr. Hesham Ben Saieed and Miss Marianne.. Both are the true face of friendliness, responsiveness and professionalism in handling service problems and angry customers to their full satisfaction.They followed up and resolved my problem, with understanding and patience, to my full satisfaction..I am pleased to deal with Royal Air Maroc Cairo office..They gained a happy loyal customer :)Thanks again...........................................................My initial review said :So far not a good experience at all !!Had an online booking and wanted to modify it.. I swear I spent over 4 hours trying to do so on their website with no success for problems in the site..Sent them an email، got a receipt acknowledgment that they respond within 30 day !!!! How fast or how many complains they have with few people..Called their Cairo office in the evening, an answer machine asked me to leave a message, which I did... No response !Called them next day (today) during working hours, still the same answer machine and left another message and still no response !!!Will have to pay them a physical visit ( in the age of online communication for everything !!) and hope to find people not answer machines and hope to get any response and resolution to a very simple thing as modifying the travel dates..Genuinely hope they done say your flight was today and y didnt show after all of my attempts to change it before the time if the flight...So far, not a promising service at all, wish they let me down and change my idea on this airline..

If i could give this airline 0 stars i would.I flew from NY to Cairo on July1st and all my bags haven’t arrived. I need to know where are they?It was supposed to arrive on the next flight however only one bag arrived 3 days later!!!!!! Where are my bags!!! I have 2 kids and it is ao inconvenient! Worst experience ever ..never again . I heard the same complaint from a number of people !The office in Cairo doesn’t answer the phones .. how can we communicate ?

I flew from Washington DC to Egypt. we had to stop in Morocco. In the transit area the customer service were extremely rude almost fighting with us when we asked them for boarding pass for the 2nd leg of the trip. They cannot speak English and they got frustrated with us and we ended up sitting on a chair like we are in the principal office. I am now in Cairo and trying to change my flight however i was un able to reach their customer service.. When you call the phone ring then goes to a voicemail to leave a message and I bet you they never even check their voice messages. This is my 1st time using air Morocco and my last time. Itwas a big mistake. Paid high rate for business class and getting horrible service.

Very bad service.. there is no costumer care at all.. Ive had a dozens of problems already and I contacted customer service on the phone about 5 times and went to two different offices and no one seems to care enough about my problem. The solution will probably be me paying the inflate amount of money they want me to pay for a ticket I wont use and then make bad propaganda about the airline as much as I canOh.. not to mention I flew with them and found HAIR in my food!!

I wish i can give them less than 1!!!More than a week now and no one is answering the phones! All the 3 numbers no answer!Worst airline ever.

Un professional airlines, they don’t have even the minimum level of professionalism.

Average airline with nothing special about themWe flew from Istanbul to Casablanca.Food was ok and the service was average.Prices are not so cheap.Planes are ok but not super new.All in all an average airline I guess.No english announcements, just French and Arabic.We were a bit lost on the flight not knowing what the announcements were.

Call center with no response...claim thru email also no response....

Great airliner, with nice people at the agency, the only problem is with the customer service, which is inexistent, there support number never answers calls, and there working hours are not clear

Very bad service, caused me and my wife slot of trouble, very bad customer experience

Unknowledgeable Customer service Agent.

Prepare your nerves before going there

No valid phone number to answer

Good service

Fast service.. fast responding

It was a good flight from Egypt to Brasil

Niceeee

I really appreciate

Bad service , bad customer service

ONE OFE THE BEST AIRLINES

Ok

Bad service

Easy to go

Good

❤❤❤❤❤

I am now calling the Cairo office for the tenth time now, and no one is satisfied, and my flight has been canceled, and I would like to inquire whether I will return with another flight and why the flight has been canceled and I am with a back-and-forth from Morocco and Egypt. In Egypt and the visa will expire on 13/12 and my trip was on 9/12

Please read this review before proceeding with Royal Air Maroc! This has to be the worst airline ever in the world. From a very poor customer service experience to a very inhospitable flying experience with hosts that refuse to serve you. The company needs to change its structure. Customer service only works 5 days a week until 4pm, if you compare that to EgyptAir 24/7 service, you will know that it is a blessing. They never respond to customer service tickets or close them. Customer service agents get hung up on you, if youre lucky because they answer you in the first place. All the staff accept the King of Morocco, which I find very funny because I am not a Moroccan citizen and surrendering to a dictator does not matter to me. The branch in Cairo only allows entry to Moroccans, which is a discriminatory policy. They told the security man to stop letting anyone in from 12 noon. Country Director Montaser Bensaid is a useless manager who refuses to work on the efficiency of the branch in Egypt and solve peoples problems and only wants to serve Moroccans. He gave me his personal number but he never answered the phone. The airlines gave me blank vouchers for 3 tickets, its been 2 years and to this day I failed to get my money back/ticket back from them. Shame on Royal Air Maroc!Please read this review before proceeding with Royal Air Maroc! This has got to be the worst airline that ever existed in the world. From a tremendously poor customer service experience to a very unhospitable on flight experience with stewards refusing to serve you. The company needs to change its structure. The customer service works only 5 days a week until 4pm, if you compare that to Egypt Airs 24/7 service, you will know its a blessing. They never reply to or close their customer service tickets. The customer service agents hang up on you, if you are lucky to have them answer you in the first place. The branch in Cairo, only lets in Moroccan nationals, which is a discriminatory policy. They tell the security guy to stop letting anyone go in from 12 pm. All the employees kiss up to the King of Morocco, which is quite funny to me as I am not a Moroccan and giving in to a dictator is irrelevant to me. The Country Manager, Montasser Bensid is a useless manager who refuses to work on the efficiency of the branch in Egypt and to solve peoples problems and only wants to serve Moroccans. He gave me his personal number but never answers the phone. The airlines have provided me with empty EMD vouchers for 3 tickets, its been 2 years and to this day, I have failed to get my money back / a ticket from them. Shame on Royal Air Maroc!

A fraudulent company that takes money from customers and does not provide service and does not return the money until after a year

I would like to thank Professor Montaser Bensaid, a person of high morals, taste and service, who loves his job. God has served me with more experience and more like him. I am from Alexandria and I have a tired daughter.

They are well receivedBut when requesting a refund for compelling reasonsevade you

Not good lines The ticket cannot be exchanged for money and it is not postponed

Bad and substandard company, even if customers questions are answered

Very bad service and i will not advise anyone ti go with, I missed a bag and an stroller on the Moroccan flight 11 August coming from Washington transit Casablanca to Cairo and has been making a record at the airport number caiat14250 at the number At6966036 and stroller number At206578 and tried to call the number in the record and was answered the arrival of the bag Only and stroller deletion is not known, I want to know when will bag deliver to my address and stroller as a stoppage, I am necessary need itPlease i tried to call the number in the website but its wrong number and complaining link is not working so i cant find a way to get itHard not able to understand how an airline lost an Arab children delivered to the door of the pilot and Ipttolai email Hanhal try to deliver and not yet new Mesh does not exist neglect and disparagement and phones do not respond

The company is not successful in the safety and protection of bags, I am a company, I have a pure Etskrt and worked minutes and Mfish maximum response period of a week and I need to take government actionAnd the pilot and I Rayih and I see Atakhert very much and at the airport is not enough to prepare us in the place of Ques more than 15 hours in the transatlantic airport of Morocco and a bachelor and not rest in the airport, we are very Ahtcdlna with the Moroccan lines frankly I do not Hscott about my right I Maia videos and photos to Ahmed in Morocco airport The laboratory is staffed by the company

The office is located on 9th Street off Talaat Harb Street towards Abdeen, in Misr Insurance Company Tower, facing ATM Bank of Egypt; behind the official office of booking EgyptAir ... a quiet branch, the staff provide assistance to the fullest;* There is no visa payment or any type of credit card; cash payment only (this is a big problem).* If you use the online booking withdrawals 40 LE Visa payment fees + additional currency calculation rate is also calculated from Moroccan dirham to Egyptian pound and the difference up to 100 Egyptian pounds per ticket.* In case you are using a bank card issued by an Egyptian bank; B is considered to be the website of Marocaine as a foreign site 😲, after calculating the value of the ticket in dollars by making a transfer to Egyptian, and B will lose within the limit of 100 c; And deducted from your account ... Normal sincere 😞, which is not normal .. If you Htlakai treatment for the flight booking I incurred additional expenses called the expenses of the management of the dollar This is a heresy of the Central Bank of Egypt only, and due to get additional expenses ... Within 400 p means ticket price 7000 LE.* There is no discount for cash payment, but is the difference in the rate of currency change from the system on the company internationally and appears on the website, and locally at its headquarters...... And accordingly prefer booking and payment in cash at the companys headquarters.It is not recommended at all to use the site for booking using a bank card issued by an Egyptian bank👇👇👇👇👇👇✔✔✔✔✔If the review was useful, give me like 👍

Very good, but customer service calls must be answered

Good evening

One of the best airlines, especially the Egypt branch, and all thanks and appreciation to its employees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Thank you for the assistance in changing the reservation and special thanks to Mr. Ramy

My inquiry in direct messages was answered less than an hour later ... Thank you very much for their help, and I hope in the future that the response will be immediate.

Bad treatment as if they are getting better on you..

Fast customer response and superior service

Excellent

Not very helpful

Very regular price. Average service. The bathrooms are closed. More than half the flight. Crew ethics are not high manners

Excellent place, tidy place, polite staff.

Good service in the branch, but a big problem is that you have to go to the branch, because no one answers their phone except very rarely.

Tickets have been reduced by order of the King of Morocco 🇲🇦

Do not try to call, no one will answer you, but when you come, you will find that they cooperate with you well

Moroccan Airlines is a failure .... a delay in the flight time + the lack of people on the level and even if you want to change your flight, we will allow you and tell you to buy a new ticket ... This is a scam that is forbidden to you

I did not travel with it, I can not evaluate

The work group is very helpful

Staff behavior is excellent

Excellent company and beautiful service

Closed during the period of corona and communication via e-mail and WhatsApp

Zoina Bazzaf Royal Moroccan Airlines

Respected staff with the ability to solve problems and provide assistance

The service is very poor and the refund policy is very arbitrary

There is a great demand for their specials but unfortunately the service is of a poor standard

Coordinated location and easy work

Lines not answering their customers called more than 20 calls without success

Need disgust

Thank you very much for this site by the administrator

Many problems

Very nice staff

Distinguished service for the companys clients

Booking or modification is quick

Bad long transit service and I wouldnt recommend it

Good and most of the kit is excellent

Lovely deal and professionally

Its too expensive

Lovely

Garwamie

Good

Gidn bad factory

A respectable company... and an excellent trip

Good

Wonderful treatment

Excellent in dealing with everyone

Good treatment

I like

Royal

The property is the most beautiful deal

Excellent and fast service

A world of junk

Bad

Cant reply to you

Great and suitable prices

Bad service

Like

Moroccan Airlines in Cairo

Good experience

Good